Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Account information: name, email address, phone number, and password when you sign up or update your profile.
• Order information: shipping address, billing details, order history, and payment status.
• Communication data: messages you send via our contact form, email, or WhatsApp.
• Technical data: browser type, device information, IP address, and pages visited (through standard analytics and server logs).

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders.
• Manage your account and provide customer support.
• Send order confirmations, shipping updates, and service-related messages.
• Improve our website, products, and shopping experience.
• Prevent fraud, abuse, and unauthorized access.
• Comply with legal and regulatory obligations.

We do not sell your personal information to third parties for marketing purposes.

3. Legal Basis (India)

We process your data based on your consent (e.g., account creation, marketing opt-ins), performance of a contract (fulfilling orders), and our legitimate business interests (security, analytics, and service improvement), in accordance with applicable Indian laws including the Information Technology Act, 2000 and related rules.

4. Sharing Your Information

We may share limited information with trusted third parties only when necessary:

• Payment processors to securely handle transactions.
• Delivery partners to ship your orders to your address.
• Cloud & database providers (such as Supabase) to host our application and store account data securely.
• Legal authorities when required by law or to protect our rights.

These providers are permitted to use your data only to perform services on our behalf and must protect it appropriately.

5. Cookies & Local Storage

Our website uses cookies and browser local storage to keep you signed in, remember cart items, and improve site functionality. You can control cookies through your browser settings, but disabling them may affect checkout and account features.

6. Data Retention

We retain personal information for as long as needed to fulfill orders, maintain your account, resolve disputes, and meet legal requirements. Order records may be kept for accounting and tax purposes as required by law.

7. Data Security

We implement reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) and secure authentication. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your account and associated data.
• Withdraw consent for optional communications.
• Lodge a complaint with a relevant authority if you believe your rights have been violated.

To exercise these rights, contact us at milletfreshnaturals@gmail.com.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can delete it.

10. Third-Party Links

Our website may contain links to external sites (such as social media). We are not responsible for the privacy practices of those sites. We encourage you to review their policies before sharing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated date at the top of this page will indicate the latest version. Material changes may be communicated via email or a notice on our website.

12. Contact Us

For privacy-related questions or requests, contact:

• Email: milletfreshnaturals@gmail.com
• Phone: +91 91508 81202
• Address: Plot no: B 44 Dheeran Nagar, Tiruchirappalli, Tamil Nadu, India

You can also reach us through our Contact page.